You may cancel your (paid) subscription to either the Pro or Plus plan at any time.
The below sets out the minimum level we adhere to when deciding to refund a payment. The below policy does not replace any legal requirements set out by UK or EU law.
If you cancel within 14 days of subscribing you can request a full refund by contacting our support team by emailing firstname.lastname@example.org.
If you cancel an annual subscription at any time you can request a refund of unused months, we define this as the total price you paid for the year minus the number of full or partial months you have used multiplied by the normal monthly price of that plan. For example, if you cancel the annual Pro plan of $90 after 3 months we will refund you $90 - (3 * $10) or $60.
If you cancel your plan within 7 days of a renewal payment we will refund that renewal payment in full.
There are no fees or other costs associated with cancellation. You retain ownership of your domain if one has been registered for you and this can be transferred to you for free.
Refunds are processed within 48 hours of request and are subject to the delays of the payment processors and banks and funds can take up to 7 days to be available in your account again.